Reusable interaction patterns

Patterns

Reusable solutions for common design problems in government digital services. Patterns combine components and behavior to reduce duplication and keep user journeys consistent across the platform.

Pattern library

Common patterns for consistent service design

The library is organised around the most common government service problems, so teams can move from overview to implementation without losing clarity.

Identity and Access

P-01

Secure onboarding and authentication patterns including sign-in, OTP verification, session management, and Aadhaar authentication.

Explore8 Patterns

Consent and Declaration

P-02

Patterns for capturing user consent, data sharing agreements, declarations, and privacy terms in government services.

Explore5 Patterns

Application and Submission

P-03

End-to-end application patterns including eligibility checks, form validation, document upload, save & resume, and submission acknowledgement.

Explore7 Patterns

Status and Tracking

P-04

Patterns for tracking application status, grievance escalation, timelines, progress steps, and SLA monitoring.

Explore6 Patterns

Payment and Transactions

P-05

Secure payment flows, transaction confirmations, failure recovery, and receipt patterns for government services.

Explore2 Patterns

Search and Discovery

P-06

Patterns for helping citizens find services, browse results, book consultations, and recover from no-results states.

Explore5 Patterns

Dashboard and My Applications

P-07

Citizen-facing dashboard patterns for viewing applications, managing pending tasks, and personalizing preferences.

Explore3 Patterns

Notifications

P-08

Notification patterns covering in-app centres, SMS/email templates, proactive updates, reminders, preferences, and multi-channel delivery.

Explore7 Patterns

Feedback and Communication

P-09

Patterns for service feedback, support channels, language switching, escalation management, and assisted service flows.

Explore6 Patterns

Design best practices

Principles that keep patterns trustworthy

Use these guidance points when implementing patterns in government digital services so the experience stays coherent and accessible.

Progressive Disclosure

Reveal information in stages so users are never overwhelmed all at once.

Clear Feedback

Provide immediate, clear feedback for every user action.

Consistent Navigation

Keep navigation uniform and predictable across every service.

Mobile-First Approach

Design first for mobile devices on limited bandwidth.

Accessibility by Default

Build WCAG 2.1 AA accessibility into every pattern by default.

Multilingual Support

Support content and layout across all 2 supported languages.

Accessibility in patterns

Accessibility is built into every pattern

Every pattern in the UX4G Design System is designed with accessible headings, keyboard navigation, screen reader support, focus management, and clear error messaging.

WCAG

2.1 AA

Keyboard

100% Accessible

Contrast

4.5:1 min